Refund policy

All products purchased can be exchanged within 14 days of purchase only if:-

The item(s) is faulty, damaged or defective at the time of delivery.
The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.

You must notify us within 3 days of delivery by writing +92 3023999932, in case you want to raise a dispute. At DWH, we look at each dispute on a case-by-case basis and tries to be fair to both parties.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

• Exchange request is made outside the specified time frame.
• The product is damaged because of use.
• The product has tampered.
• Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
• Accessories: must be returned with the original packaging intact.